1-800-4-myhome

The title of the post is actually a phone number for Sears product repair service. Over the years Greg and I have replaced all of the appliances in our home except for the trash compactor. When we bought our house, everything was in fine working order but over the past few years one right after the other needed to be replaced. We chose to go with Sears for everything except the stove. We also chose to purchase the service agreements and pay once rather than per call since everything now is full of expensive electronic parts. The night before we left on vacation I was loading the dishwasher and thought something looked funny. I called Greg over to look and asked, "is it supposed to look like that?"...He took a peek and said, "no, it is broken". Since we were leaving, my son and his family agreed to wait for the repairman on Wednesday afternoon of the following week. We were walking through the casino in the Mirage hotel and my cellphone was 'vibrating' off the hook. After waiting all day, Sears called my home and cancelled the appointment and rescheduled for the following week. I was home by this time and sat all day until about 3pm for my (8am-12noon) appointment. The technician came in, took everything apart, told jokes, etc and as he was leaving I said, "so its all fixed, right?". "oh no maam...I just ordered your parts"..soooo this week the last piece arrived and right away I called to schedule my repair. Much to my dismay, it was not scheduled until today. So again, the 8am-12noon window is given. At 11am, I call...oh yes he is ON THE WAY...At noon I call...oh yes he is ALMOST THERE...at 1pm, I heard..."I sent a message and he will call you". At 2pm, it was....he is in Scarborough so I don't know why he is not driving into your driveway. At 3pm, "Matt" said, "so what time is it where you are...wow he must be running late"...well, I lost it and poor Matt got an earful. He did, however, transfer me to a very lovely man in Dallas TX who had spent a vacation in Bangor Maine and wanted to chat. Finally at 5:15, 'Paul" called and said he knew he had been to the house once and wanted to double check the directions. After Paul arrived and fixed the dishwasher he told us that he was on his way home when he got our call. Apparently the technician that was coming ran into a huge problem with the stop before us and had been there just about all day. Did you know that there is a washer/dryer on the market that you put the clothes in dry and take them out dry...it is one stop shopping? It is so new in residential areas that the techs have not had enough training to really know what to do. Well, 'story' or not, we ended up feeding Paul our left over pizza and while his printer was charging up enough to print our receipt, he threw the tennis ball for the dogs...